Blackleaf Help Center
Platform and texting FAQ
Direct answers about Blackleaf, customer messaging, contacts, campaigns, delivery, compliance, billing, and troubleshooting.
Compliance information is general guidance, not legal advice. Requirements vary by jurisdiction, sender, content, and use case.
overview
Platform overview
What Blackleaf is and where to get account-specific help.
What is Blackleaf?
Short answer: Blackleaf is a customer messaging platform for regulated retailers. It combines SMS/MMS campaigns, automations, two-way messaging, audience management, landing pages, reporting, and content tools.
Who is Blackleaf for?
Short answer: Blackleaf is designed primarily for dispensaries and other regulated retailers that need consent-based customer messaging at scale.
Where does Blackleaf support messaging?
Short answer: Blackleaf supports messaging programs in the United States and Canada. Sender types, registration, content rules, and carrier behavior depend on destination and account configuration.
Ask Support before planning traffic outside your account’s approved destinations.
What can I do in Blackleaf?
Short answer: Core tools include contacts and lists, one-time and automated campaigns, SMS/MMS, landing pages, a shared inbox, reporting, AI-assisted images, integrations, billing, numbers, and account settings.
Does Blackleaf provide legal advice?
Short answer: No. Blackleaf provides platform controls and general guidance, but your organization is responsible for legal advice and lawful operation.
Laws, carrier rules, consent requirements, and regulated-product restrictions can differ by jurisdiction and use case.
Where can I check for a platform incident?
Short answer: Use Blackleaf System Status. If no incident is shown and the problem is account-specific, contact Support.