Blackleaf Help Center
Platform and texting FAQ
Direct answers about Blackleaf, customer messaging, contacts, campaigns, delivery, compliance, billing, and troubleshooting.
Compliance information is general guidance, not legal advice. Requirements vary by jurisdiction, sender, content, and use case.
inbox
Inbox and two-way messaging
Customer replies, team conversations, and opt-outs.
What is the Blackleaf Inbox?
Short answer: The Inbox is the shared workspace for inbound and outbound customer conversations on connected messaging numbers.
Do campaign replies appear in the Inbox?
Short answer: Replies to supported connected numbers can appear in the shared Inbox so authorized team members can respond.
Can I manually reply after a customer says STOP?
Short answer: Do not send marketing or conversational replies that bypass an opt-out. Use the system handling and escalate a genuinely necessary support response when unclear.
Why is an inbound reply delayed or missing?
Short answer: Carrier processing, number configuration, provider delays, unsupported sender types, filtering, or an incident can delay it. Check status, then Support.