Terms and Conditions
These Terms and Conditions govern your participation in and use of the services operated by Blackleaf Marketing Solutions, LLC (“Blackleaf,” “we,” “our,” or “us”). By using our platform or participating in our messaging programs, you agree to these terms. Please read them carefully.
1. Program Details
The following disclosures apply to all messaging programs:
- Program Name: Account Notifications
- Message Frequency: You may receive 1 message per day.
- Product Description: Our messaging program provides customers with daily account notifications, including updates on account activity, 2FA, billing updates, rewards status, point expirations, and other essential account-related information.
- Customer Care Contact Information: info@blackleaf.io or 877-243-6658
- Opt-Out Information: You may opt out of receiving messages at any time by replying STOP to any message.
- Message and Data Rates: Standard message and data rates may apply. Please check with your mobile provider for details.
2. Types of Messages
By participating, you agree to receive the following types of messages:
- Daily account updates, billing notifications, 2FA, rewards status alerts, point expiration reminders, order confirmations, and essential account notifications.
3. Costs
Participation in this program may incur standard messaging and data charges from your mobile provider. Free-to-end-user (FTEU) programs will not result in charges.
4. Account Credits and Refund Policy
Our platform operates on a pay-as-you-go credit system. You may load funds into your account to purchase message credits, which are deducted as messages are sent.
Refunds are only available for unused credits. Once a message has been sent, no refund is available for that credit, even if delivery fails or is delayed. Message delivery and content are fully under the sender’s control, and senders are responsible for ensuring message content complies with carrier and content guidelines.
To request a refund for unused credits, contact billing@blackleaf.io. Approved refunds will be processed to the original payment method within 7–10 business days.
5. Digital Delivery / Fulfillment Policy
All products and services are delivered electronically through the Blackleaf platform. Once funds are loaded, credits become immediately available for use. There are no physical goods shipped. For purchases requiring invoice documentation, please contact billing@blackleaf.io.
6. Acceptable Use and Prohibited Behavior
You agree to use our platform only for lawful purposes. You may not use our services to:
- Send unlawful, abusive, defamatory, or misleading content;
- Send spam or unsolicited messages in violation of applicable laws;
- Transmit viruses, malicious code, or engage in activities that disrupt our systems or networks;
- Access, tamper with, or use non-public areas of our systems;
- Impersonate any individual or entity, or misrepresent your affiliation with any person or organization.
Violating these acceptable use terms may result in immediate suspension or termination of your account without notice.
7. Limitation of Liability
To the maximum extent permitted by law, Blackleaf Marketing Solutions, LLC and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or use arising from your use of our platform or services. Our total liability for any claim under these Terms shall not exceed the total amount you paid to Blackleaf within the six (6) months preceding the claim.
8. Privacy Policy
Your participation is governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described in that policy.
9. Opt-Out Instructions
You may opt out of receiving messages at any time by replying STOP to any message. Upon opting out, you will no longer receive messages from this program.
10. Terms of Use and Updates
Continued use of our platform constitutes acceptance of these Terms and Conditions. Blackleaf may update these terms at any time, and your continued use of the service after updates constitutes acceptance of those changes.
11. Contact Information
Blackleaf Marketing Solutions, LLC
27536 Orchard Ln
San Pedro, CA 90732
Email: info@blackleaf.io
Phone: 877-243-6658
12. Accepted Payment Methods
For support or billing inquiries, please contact us at info@blackleaf.io.