Blackleaf Help Center
Platform and texting FAQ
Direct answers about Blackleaf, customer messaging, contacts, campaigns, delivery, compliance, billing, and troubleshooting.
Compliance information is general guidance, not legal advice. Requirements vary by jurisdiction, sender, content, and use case.
ai-images
AI Images
Projects, brands, references, outputs, and human review.
What is an AI Image project?
Short answer: It groups generation history, settings, selected brand, references, and outputs for a creative workflow.
Can one AI Image project be used by multiple campaigns?
Short answer: Yes. Reusing a project also reuses its context, so verify its selected brand and references before generating.
What does Brand control?
Short answer: Brand selects the identity and saved assets the project should use. Confirm it when an account serves multiple locations or brands.
What image types can AI Images create?
Short answer: The workflow can create assets such as MMS, sales-flyer or landing images, and supported social formats. Options depend on current configuration.
How do I use a generated image in a campaign?
Short answer: Use the add/use control. An MMS result can become the campaign MMS image; a landing or sales-flyer result can become the landing image.
Does an AI image guarantee accurate or compliant content?
Short answer: No. Review spelling, dates, prices, products, logos, rights, regulated content, disclaimers, and mobile rendering before use.
Automated validation can catch some issues but does not replace human approval.