Blackleaf Help Center
Platform and texting FAQ
Direct answers about Blackleaf, customer messaging, contacts, campaigns, delivery, compliance, billing, and troubleshooting.
Compliance information is general guidance, not legal advice. Requirements vary by jurisdiction, sender, content, and use case.
billing
Billing and cost
Subscriptions, usage, estimates, segments, and current pricing.
Where can I see current pricing?
Short answer: Use Blackleaf Pricing for current plans, rates, fees, features, and billing options. This FAQ does not freeze changing prices.
What is subscription versus usage?
Short answer: The subscription covers plan access. SMS/MMS usage is based on messages or segments under published plan rates; other current fees appear on Pricing.
Why do estimated and actual costs differ?
Short answer: Estimate uses the current audience, type, segments, and rate. Actual cost reflects final recipients, rendered segments, message type, and processing.
Why can one text use multiple SMS segments?
Short answer: A long body or UCS-2 character can split one visible text into multiple billable segments per recipient.
Are carrier fees included?
Short answer: The current Pricing page states carrier fees are included in published SMS/MMS rates. Check that page for current terms.
Is 10DLC registration part of message usage?
Short answer: No. It is a separate sender-program setup item. Current registration and compliance fees are on Pricing.
Am I charged for a failed message?
Short answer: It depends on when and why it failed and what downstream processing occurred. Use actual campaign cost and billing records; ask Support if unclear.