Blackleaf’s dispensary SMS services add agreed planning and campaign work to a texting platform. Start by deciding who will prepare the audience, build the campaign, approve the current version, and review the results. Your store retains control over offers, inventory, business rules, and final approvals.
Blackleaf Texting can work alongside supported existing POS systems without a Blackleaf POS switch. Confirm the connection’s actual fields, update timing, and permitted use case before relying on purchase or inventory data.
Which level of help fits your team?
Managed campaign execution
Choose managed help when your team needs someone to own recurring campaign preparation and follow-through. An engagement can define planning, audience preparation, copywriting, approved launches, monitoring, and reporting. Review Managed Texting responsibilities and deliverables before agreeing on the work, support hours, approval process, and custom service price.
Self-service Texting
If your staff has the time and skills to run campaigns, start with the Texting platform and self-service software plans. Software access and managed operating work are different purchasing decisions. Compare the work included, messaging usage, and total program cost. Use the Texting cost calculator to estimate Blackleaf software and messaging for your expected usage. For the managed option, start with the quote and add only the software, messaging and other costs it excludes. Compare both totals using the same stores and message volume.
Setup and readiness guidance
Use the onboarding guide to prepare account information, recipient records, approvals, and the proposed sending route. If you need hands-on assistance, agree on its scope rather than assuming every integration, import, or workflow is included.
What should a services agreement define?
- Objective and scope: the location, customer need, campaign types, volume, revisions, schedule, and responsible people.
- Audience inputs: usable source fields, their freshness, permission and age-confirmation evidence, exclusions, suppression records, and authorized access.
- Approval packet: current copy, artwork if needed, sender, destination, audience, local send time, verified offer details, and estimated usage.
- Operating responsibilities: who checks stock and pricing, approves changes, pauses scheduled work, and handles customer replies or exceptions. Agree who owns replies outside managed coverage and how to hand over unresolved conversations. Use the Inbox launch checklist.
- Reporting and handoff: the reporting window, attribution method, costs included, review cadence, ownership of records, available exports, and what happens when the engagement ends.
Missing approval is a reason to hold a launch. Material changes to the offer, audience, destination, or timing need another review. Managed help does not remove the operator’s responsibility to supply accurate business facts. Name a primary approver and a backup, and agree on an approval deadline in the store’s time zone. If neither approves the current version by the deadline, hold the send and recheck the offer and audience before proposing a new send time.
What must be ready before texting?
Blackleaf requires explicit recipient consent and age confirmation before any text, including service and support messages. In the message flow, the intended recipient selects the birthday on file; never disclose the saved birthday. These are Blackleaf requirements, separate from legal, registration, provider-policy, and permitted-use-case review.
Review the consent guide and recipient age-verification guide when preparing records and the recipient experience. Confirm that the proposed sending route permits the business and actual message use case. Consent, an age gate, or registration does not by itself establish route eligibility.
How should you evaluate the results?
Agree on a baseline, measurement window, source data, and total costs before launch. Separate message status, clicks, replies, opt-outs, and attributed purchases. A purchase after a message does not prove that the message caused an additional sale.
Use the SMS measurement and ROI guide to review attribution limits and comparison methods. Managed services do not guarantee delivery or revenue. Set the next decision around what the available evidence supports.
Scope the next step with Blackleaf
Talk to Blackleaf about service scope. Describe your store count, campaign goal, current POS or ecommerce connection, available team capacity, and approval owner. Ask for a written breakdown of managed work, software access, messaging usage, setup, and any optional work before choosing an engagement.