Customer replies can tell you when a number belongs to the wrong person or when someone wants you to stop contacting them. Contact Agents bring that follow-up work into a scheduled, reviewable workflow.
Review the replies behind a recommendation
Contact Analysis reads inbound replies and flags potential contact issues and duplicates. Results include the relevant reply, an explanation, and a confidence level, giving your team the context to decide what to do next. You can add analysis instructions for your workspace.
Keep unsubscribe decisions in your hands
AI analysis produces recommendations. It does not unsubscribe contacts by itself. Review individual results, dismiss a suggestion, or use the action to unsubscribe the pending recommendations in that run. A duplicate record alone is not a reason to suppress a phone number.
Give duplicate cleanup its own job
The Duplicate Cleanup agent runs the existing contact cleanup routine on a schedule and records the before, removed, and after counts. Existing opt-outs are preserved when records are consolidated. Analysis and cleanup remain separate choices, so you can enable the work your team needs.
Run once or keep it scheduled
Choose run days, times, and a time zone, or use Run agent now for a one-time pass. Results stay with the agent so you can return to previous runs. Contact Analysis records its AI usage against the workspace.