Dispensary text messaging requires more than simply sending messages. Carriers require registration, customers expect compliance, and deliverability depends on how everything is set up from the start.
This onboarding guide walks you through the complete Blackleaf setup process, from signing up to launching your first SMS campaign, so you can confidently send compliant messages that actually get delivered.
Quick Jump
- Step 1: Sign Up for Blackleaf
- Step 2: Add Payment Information
- Step 3: Enable Auto Reload
- Step 4: Submit Your 10DLC Registration
- Step 5: Upload Your Contacts
- Step 6: Create Your First Campaign
Step 1: Sign Up for Blackleaf
Begin by creating your Blackleaf account.
To sign up, browse to https://blackleaf.io/signup/ and complete the signup form.
Once submitted, you’ll gain access to your Blackleaf dashboard and we’ll begin preparing your account for carrier registration.
Step 2: Add Payment Information
Blackleaf uses a prepaid balance to send messages. Adding payment information ensures your campaigns can run without interruption.
To add payment information, click the Balance link in the top-left corner of the dashboard.
From there, you can add a payment method and view your current balance and usage.
You can review billing history, balances, and payment settings at any time.
Step 3: Enable Auto Reload (Recommended)
Auto reload automatically adds funds to your account when your balance falls below a set amount. This prevents campaigns from stopping mid-send.
To enable auto reload, click Billing in the left navigation.
From your billing settings, configure your reload threshold and reload amount.
Step 4: Submit Your 10DLC Brand Registration
All business text messaging in the U.S. requires A2P 10DLC registration. Blackleaf submits this registration to carriers on your behalf.
To begin, click Register Now inside your dashboard and complete the registration steps.
The registration process includes:
- Uploading your business logo
- Depositing initial messaging funds
- Selecting or confirming your sending domain
- Submitting your brand registration to carriers
During registration, Blackleaf will:
- Configure your sending phone numbers
- Allow you to choose a preferred sending area code
- Create an age-gated landing page website
- Recommend compliant domains (you may choose your own if available)
Step 5: Upload Your Contacts
Once registration is submitted, you can upload your contact list.
To upload contacts, click Contacts in the left navigation, then select Upload CSV in the top-right corner.
Your CSV file must include a phone column. You may also include fields such as first name, last name, email, or date of birth.
During import, you can map each column to the fields you want to store.
Step 6: Create Your First Campaign
After your contacts are uploaded, you’re ready to create your first SMS campaign.
To create a campaign, click Campaigns in the left navigation and select New Campaign.
Select an Audience
Create a Compliant Text Message
Your text message should be short, clear, and compliant. Blackleaf validates messages before sending.
Create a Landing Page for Sales or Promotions
Promotional content is hosted on an age-gated landing page instead of directly in the text message.
Test the Message Before Sending
Always test your campaign before launching to confirm formatting, links, and carrier behavior.
Launch and Monitor the Campaign
Once live, Blackleaf provides detailed campaign visibility, including:
- Carrier sends, failures, delivered, and unconfirmed
- Opt-outs and customer replies
- Message link clicks
- Landing page views after the age gate
Final Takeaway
Blackleaf was built to make dispensary text messaging compliant, predictable, and easy to operate.
By handling registration, routing, landing pages, and validation, the platform removes the friction that causes most SMS programs to fail.
Follow these steps and you’ll be able to confidently launch and manage high-performing text campaigns.