Frequently asked questions about Blackleaf and dispensary text messaging

What is Blackleaf?
Blackleaf is a compliant text messaging platform designed for dispensaries, cannabis retailers, and cannabis brands. Our system allows you to send age-gated SMS, order updates, promotions, and two-way chats without being blocked by carriers.

Do you work with cannabis businesses?
Yes. Blackleaf is fully cannabis-friendly. Our platform is built for dispensaries, delivery services, and licensed cannabis brands in the United States and Canada.

Will my texts get blocked?
No. Blackleaf handles 10DLC registration, brand vetting, and campaign approval so your messages are fully compliant. This prevents filtering, blocking, and deliverability issues.

Do I need contracts or long-term commitments?
No. Blackleaf does not require contracts, onboarding fees, or setup fees. You can start free and send messages immediately.

Does Blackleaf support MMS?
Yes. You can send both SMS and MMS messages, including images, menu drops, sale flyers, and branded promotions.

Do you offer age-gated texting?
Yes. Blackleaf supports age verification flows, birthdate capture, and automated age-check pages required in cannabis messaging.

Can customers reply to my texts?
Yes. Blackleaf includes two-way chat. Customers can reply directly and your staff can respond in real time from your dashboard.

Do you integrate with POS systems?
Blackleaf integrates with platforms such as Shopify, Square, Blaze, SpotOn, and others. Additional integrations are available through the API.

What do I need to get started?
All you need is your business name, EIN, dispensary address, and a CSV of customers. Blackleaf handles all compliance and setup automatically.

How much does Blackleaf cost?
Pricing is pay-as-you-go. You only pay for the messages you send. There are no contracts, setup fees, or minimums.

Does Blackleaf offer APIs for developers?
Yes. Blackleaf provides a full SMS API and webhook system for cannabis tech platforms, loyalty systems, and custom applications.

Is Blackleaf available in Canada?
Yes. Blackleaf supports licensed cannabis businesses across the United States and Canada.

How do I contact support?
You can reach us at info@blackleaf.io or 877-243-6658. Our team is based in Los Angeles, CA.